Support & Contact

Just send us an email to support@tradenscan.com. We reply in der Regel innerhalb von 48 Stunden an Werktagen.

For privacy requests (access, deletion, objection): datenschutz@tradenscan.com.

To help you quickly, please share your account email, the affected card or page and – for scan issues – whether you used the camera or a photo upload.

• Camera won't start: Allow camera access in your browser or switch to Upload photo in the scanner – this works on any device.
• Card isn't recognized: Photograph the card filling the frame, straight and without reflections. Afterwards you can manually correct the match in the scanner.
• Prices look outdated: Prices come from cached market data; the data age is shown directly on the card. Premium users can refresh manually.
• Cancel subscription: im Konto unter „Mein Abo" oder jederzeit über den cancellation button.
• Export data or delete account: in den settings unter „Meine Daten & Konto".

Card data and prices come from external providers. If they go down, we show a notice banner in the app and keep serving the last saved data. Core features (viewing, editing, exporting your collection) remain usable. You don't need to report outages – we monitor them ourselves – but feel free to write to us if they last longer than a day.

Anbieterangaben findest du im legal notice, die Vertragsbedingungen in den terms & conditions, Informationen zur Datenverarbeitung in der privacy policy und die withdrawal policy samt Musterformular auf der jeweiligen Seite.